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Harrah's Chester Casino Glitch Frustrates Slot Players

Wednesday, February 07, 2007

CHESTER, Pennsylvania – As reported by KYW-TV CBS:"A casino glitch at a Philadelphia-area slot parlor had some gamblers seeing red on Monday.

"They were frustrated when computer troubles
  at the brand new Harrah's casino kept them from cashing in, at least right away.

"…The glitch happened while the casino was rebooting its system. Customers say about 60 percent of the machines went down while people were playing and that the frozen machines would not allow any payouts.

"…Some customers left without their money, while others took their chances and waited things out.

"Dina Parenti stayed two hours for her payout of $20.

"'Fights broke out, people were banging the machines, getting really mad,' said Parenti.

"…Others waited even longer. A reporter from KYW-TV spoke on the phone to a woman who refused to leave her slot machine for more than four hours.

"'If they close, they will have to throw me out, I will fight I want my $58 and I will never come back,' said Thomasine McLucas.

"Harrah's did release a statement saying even though the machines froze; the casino was still able to capture all the activity on them.

"They also said that all jackpots will be verified and paid out.

Harrah's Chester Casino & Racetrack
35 East 5th Street
Chester, PA 19013
Harrah's Chester features a 5/8-mile harness racetrack with a 1,500-seat outdoor grandstand a state-of-the-art indoor wagering area. A 20,000-square-foot outdoor deck offers patrons a sweeping panoramic view of the Delaware River and a bird's-eye view of the horses as they charge down the homestretch. The casino features over 2,700 slot machines.
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