Even if you’ve seen hosts in action and used one on occasion, you still might not be quite sure where you fit in a particular casino’s system. So if you’re planning on staying or playing in a casino, you can talk to a host ANY TIME just to inquire about the requirements, even on the phone before you step inside the casino. Simply call the casino’s toll-free number and ask to be connected to a slot host.
What if you’re in a casino, have played awhile, and wonder if you’ve played enough for any kind of a comp? How do you hook up with a host at this time? One thing you can do is to go to the slot club desk and ask to speak to a host; usually one can be paged and will meet you right there at the booth. Some larger casinos have a host office somewhere in the casino (sometimes called a VIP office although any level of player could get information there) where you can merely walk in and you will either find a host on duty or a clerk will find you one to talk to.
However, the best way, in my opinion, is to stay at your machine and tell a change person you would like to speak to a host as soon as possible. Change people are able to get the host your message by relaying it to a supervisor or by using their own pager. Having a host meet you at your machine has several advantages. First, hosts are often very busy and can’t always respond to pages immediately – so you can continue playing during a possibly long wait time.
Second, if a host sees you actually playing, she may write you an immediate comp based on the level of the machine you are playing, without bothering to go to a computer to check your past play record. This is why I suggest that when you are meeting a new host at a machine, you do so when you are playing at the highest denomination you ever choose in that casino. Don’t try to pull a fast one here and play for several hours on quarters and then move to a $5 machine and slow-play until the host arrives; you will get nothing but a “hustler” reputation when she does check the computer. However, if you have been switching back and forth between quarter and dollar play, then ask for a comp while you are playing a dollar machine. This may score you a higher-level comp, i.e., a meal for two in a better restaurant instead of the buffet or perhaps expensive show tickets. For room comp requests, a host will almost always check first your past play record on the computer.
Another advantage is that in many casinos, some types of comps are available only through a host, i.e., show tickets or limo transportation. Also, getting comps through a host often does not decrease your slot club benefits or your direct-mail offers. So learning your way around the host system can make the whole casino comp system more flexible for you.
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